Complaints Policy

Sporting Chance Project Ltd values feedback from children and young people, parents and carers, staff, commissioners and partners. Concerns and complaints help us improve practice and ensure accountability.

This policy provides a clear, accessible process for service-related complaints as an alternative learning provider. It covers:

• Informal and formal resolution routes
• How safeguarding concerns are prioritised and escalated
• Roles and responsibilities, including the Student & Education Coordinator
• Outcomes, review options and accessibility arrangements

The full document is available to view below.